Manager : a tough professional or an empathetic person ?

Management is a discipline that requires not only expertise and experience, but also the ability to work with people. Every successful manager must combine a professional approach with human qualities that help them lead their team effectively and with respect. But where does the line lie between a cool professional and an empathetic leader? And is it even necessary to choose between the two approaches?

The professional manager

A professional manager is characterized by objectivity, efficiency and the ability to make rational decisions. He or she is guided by strategies, data and numbers, while keeping a distance from emotional influences. His main qualities include:

• Organization and planning – a manager must be able to set goals, schedule tasks, and delegate responsibilities effectively.
• Analytical thinking – correctly evaluating situations and the ability to make decisions based on facts is key.
• Objectivity – a professional manager must be fair and not be influenced by personal sympathies or emotions.
• Performance orientation – emphasizes achieving results and team effectiveness.

Although these qualities ensure the stability and growth of the organization, too much emphasis on professionalism can lead to employee alienation. If a manager sees people only as tools to achieve goals, he or she may run into problems in the areas of motivation, loyalty, and employee satisfaction.

The Human Manager

On the other hand, an empathetic manager sees his or her subordinates as people with emotions, needs, and personal ambitions. He understands that a satisfied employee is more productive and loyal. He is characterized by qualities such as:

• Empathy – the ability to understand the feelings and needs of team members.
• Communication skills – openness, ability to listen to employees and respond to their suggestions.
• Development support – invests time and energy in the learning and growth of the team.
• Teamwork and motivation – creates a pleasant work atmosphere and encourages employee engagement.

However, too much emphasis on a "people" approach can lead to a loss of authority and too much benevolence, which can have a negative impact on performance and compliance.

The golden mean

A successful manager should combine both approaches. He or she should be a professional in strategic planning and decision-making, but at the same time should not lose touch with reality and with his or her employees. This requires flexibility, emotional intelligence and the ability to strike a balance between performance and team satisfaction.

A good manager is therefore not only a professional but also a human being. Because only in this way can he or she create an environment in which employees work efficiently, but at the same time feel respected and motivated.